Shipments and deliveries
We deliver our orders from Monday to Friday between 9 a.m. and 6 p.m. Shipping costs will vary depending on the size, weight and destination of your products. For orders greater and equal to 120 Euros we offer free shipping throughout Spain. All bottles will be shipped with high quality TotalWinePack cartons specifically for the transport of wine bottles to ensure safe shipping. We ship our packages by GLS Spain S.A with variable delivery times depending on the final destination between 48/72 hours .
Please remember that our shipping times are purely indicative and based on a calculation from the time of shipment. Verticalwine cannot take responsibility for delays, but we will always try to minimize any inconvenience to our customers.
Privacy & Security
All data relating to the payment of an order is encrypted to ensure the highest level of security. In addition, your personal data on verticalwine.es are protected to avoid any type of abuse.
Return of merchandise
If for any reason one or more bottles arrive damaged at your address, immediately contact customer service at email@example.com and describes the entity of the damage. Our operators will respond to you as soon as possible.
In the case of damaged merchandise, we may ask you to return the bottle and send us an email with a photo and description of the damage to avoid similar inconveniences in the future.
In the event that a wine tastes like cork, take a photograph of the cork with the codes in evidence.
In case you have not been satisfied with a wine or in case of damage to the merchandise, it is necessary to follow the following procedure for reimbursement:
- Send an email no later than 10 days after receipt of the package with the refund request and the justification for it.
- Send the merchandise you want to return to the address:
Verticalwine - Av. Santíssima Trinitat 73, 1-2 08810 SANT PERE DE RIBES, SPAIN
At Vinita.es you can pay by credit card, Paypal and Visa, Visa Electron, Mastercard, American Express. All prices are to be considered including VAT.
If you have doubts or specific questions please get in touch at firstname.lastname@example.org or by phone at+34 938085604