Frequent questions — Skip to content
Distribution and Ho.Re.Ca, contact commercial office (+34) 677 579 536
Distribution and Ho.Re.Ca, contact commercial office (+34) 677 579 536

Frequent questions

¿What is is a store dedicated to lovers of good wine. We carefully select references of the Italian wineries that interest us the most, with an excellent quality / price ratio, and with the aim of making the Italian territory known through autochthonous varieties along with some international ones, each an expression of the multitudes of wine-growing areas that characterize the transalpine country.o.

I am interested in a specific product / variety that I cannot find in your selection at I can make a custom order for you?  Of course,write us to and we will look for asolution, it may be that within the catalog of all wineries we find the product or the same variety that you want.s.

¿My personal data is safe?
When you enter your personal data in, it will be treated in accordance with current GDPR regulations. For more details read our Privacy Policy.

¿To place an order I have to be registered
Yes, our offers are exclusively reserved for members registered on the site.

¿I can cancel an order that has already been placed?
Yes, of course. To know the return procedure, write us an email to info, we will help you with the return of the product and we will pay the amount paid within a maximum period of 5 working days.

If I have a problem with the shipment, if the product does not arrive intact, if the wine hassome default, what can I do?
Contact immediately with info and provides a detailed description of the problem. We will answer you as soon as possible and we will give you instructions in this regard. .

How to help us improve?
We appreciate if you will put a rating for each product purchased. So we can better identify the needs of our customers

¿I can change my package delivery address?
Once you have placed your order, it is no longer possible to change the shipping address. In any case, inform us and we will look for asolution.

¿What payment methods can I use at
At you can use Paypal and the main credit cards Visa, Visa Electron, Mastercard, American Express.).

¿My data is protected when I make a payment? We use high-level security technology, all payment details are encrypted to ensure the highest level of privacy.

¿What are the shipping times for my package?
Shipping times throughout Spain are guaranteed with a maximum period of 48/72 hours.

¿ makes international shipments?
No, we don't yet. But we are working to be able to offer this service as soon as possible.

¿How much does it cost to ship a package?
Shipping costs may vary depending on the weight of your package and where it has to be sent. Shipping rates start at 5.44 per package. Remember that in the case of orders equal to or greater than 120, shipping will be completely free.o.

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